Privacy Policy

Introduction

Welcome to Opintu ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

• Personal Information: name, email address, phone number, and profile photo.
• Vehicle Information: make, model, year, registration number, and vehicle type.
• Location Data: service address and GPS coordinates to deliver doorstep service.
• Payment Information: processed securely through Razorpay; we do not store complete card details.
• Booking Information: service history, preferences, and feedback.
• Device Information: device type, operating system, and unique identifiers.
• Usage Data: app interactions, features used, and preferences.

2. How We Use Your Information

• Provide and maintain our services.
• Process bookings and payments.
• Send confirmations, updates, and notifications.
• Improve our services and develop new features.
• Personalize your experience.
• Ensure service quality.
• Comply with legal obligations.
• Send promotional offers (with your consent).

3. Location Information

We use your location to determine service availability, provide accurate delivery, match you with nearby professionals, enable real-time tracking, and improve coverage. You can control location access via your device settings.

4. Payment Information

All payments are securely processed by Razorpay. We do not store your complete card details. Razorpay maintains PCI-DSS compliance for the secure handling of payment data.

5. Information Sharing

• Service Professionals: your name, phone, address, and vehicle details to perform the service.
• Payment Processors: to complete transactions.
• Service Providers: analytics and support partners.
• Legal Authorities: when required by law.
• We do not sell your personal information to third parties.

6. Data Security

We use encryption in transit and at rest, secure authentication and access controls, regular security audits, and PCI-DSS compliant payment processing. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and ensure quality. You may request deletion of your account and data via the app settings.

8. Your Rights

• Access your personal information.
• Correct inaccurate data.
• Delete your account and data.
• Opt out of marketing communications.
• Withdraw consent.
• Export your data.
• Lodge complaints.
• To exercise these rights, contact us at support@opintu.com.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us information, contact us immediately at support@opintu.com.

10. Push Notifications

We send booking confirmations and updates, professional arrival notices, payment confirmations, and promotional offers (with consent). You can disable notifications in your device settings.

11. Cookies and Tracking

We use cookies and similar technologies to remember preferences, analyze usage, improve user experience, and personalize content. You can control these via your device settings.

12. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you via in-app messages, email, or by updating the date above. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

• Email: support@opintu.com
• Phone: 06574103777
• Address: Line number 2, Golmuri, Jamshedpur